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Technogym

Client: Technogym
Year: 2012
Solution:

Technogym Ups Its Customer Service Game

ABOUT THE CLIENT

Technogym designs exercise equipment for a large variety of facilities, ranging from fitness centres to universities to hotels. In 2012, they began working with our Salesforce consultants to streamline their business operations across their sales, marketing, and support teams. The project involved 700 employees, working across different business units and different countries, who required a structured, centralised system to communicate more easily and effectively.

ABOUT THE PROJECT

We implemented Salesforce across the areas of sales, marketing, and support. From facilitating account management to installing forecast analytics to predict prospects’ journeys, our Salesforce consultants calmly handled this project, which took place over more than 20 countries across the globe.

Technogym

THE OUTCOME

  • A 360° overview of each and every buyer
  • Predictive tools that scope out the most likely sales opportunities
  • Access to reports on closed opportunities
  • Sophisticated delivery tracking
  • Streamlined customer ticket management